Return & Exchange Policy

Return & Exchange Policy

How to Initiate a Return/Exchange

  1. Submit a Request: Email sinks_supper.1f@icloud.com with your order number, item type (e.g., “Ergonomic Office Chair,” “Wooden Hallstand”), and reason (e.g., “Desk too small,” “Footstool defective”). Include clear photos of the item (and defects, if applicable) to speed up review.
  2. Receive Approval: Our team reviews requests within 2–3 business days. If approved:
    • Small Items (Footstools): We send a pre-paid return label (we cover costs for defects; you cover costs for size swaps).
    • Large Items (Desks/Chairs/Hallstands): We schedule professional pickup (we cover costs for defects; you cover costs for change-of-mind returns).
  3. Prepare for Return:
    • Keep all original packaging (critical for safe transport of Office Desks/Hallstands).
    • Ensure large items are unassembled and accessible (e.g., clear entryways for Hallstands).
    • Ship small items to our Anchorage address within 7 days of approval.

Refund & Exchange Timelines

  • Refunds: Processed within 7–10 business days of receiving/picking up the item (extended for large furniture inspections). Refunds go to your original payment method—you’ll get an email confirmation.
  • Exchanges: We ship replacement items (e.g., larger Office Desk, new Hallstand) within 3–5 business days of verifying returned items meet eligibility. Exchange shipping/pickup for large furniture is free for non-custom items.